Customer Information

Refunds
Refunds may only be given on sold out shows. Tickets need to be returned to the Pavilions Box Office and we will then attempt to sell them on your behalf.  If successful, we will then forward a cheque for the face value of the ticket.

Concessions
Please note that only one concession (which includes U16/ O60/ Disabled/ Unwaged & Students) applies per ticket. Please inform us if you are entitled to concessions at the time of booking as changes cannot be made once tickets have been issued. No concessions can be retrospectively applied. 

Children Attending Arena Events
The Pavilions' management recognises that many of today's family shows and pop acts attract young audiences to the venue. The care and safety of children and young persons whilst on the premises is of paramount importance. However, the Pavilions cannot be responsible for unaccompanied children attending events and/or waiting outside the venue, or in the public spaces for collection by parents/guardians etc. With up to 4,000 people attending events at the Pavilions it is likely that, even during normal evacuation circumstances, young children would become anxious and may have great difficulty locating parents or guardians returning to collect them. 

It is therefore necessary to advise parents and guardians that it is the Pavilions' policy that children under 14 years old must be accompanied by a responsible adult for the duration of the event. Children arriving at the venue who are clearly under 14 years old will be refused entry to the venue and dealt with in accordance to the policy for Refusing to Admit Children to Arena events. 

For Your Information
We would like to advise our customers that should they have any reason to complain about a show please do so on the evening by contacting the Duty House Manager. We are pleased to be able to rectify most complaints on the evening and will endeavour to ensure that you enjoy your evening at Plymouth Pavilions. 

Parking Information