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| Date of visit |
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| Time of visit |
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| How far did you travel to reach the Pavilions? |
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| How many people were in your group? |
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| Facilities used |
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| That's the basics complete! Please tell us more about your visit below... |
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| In terms of the building, could you please rate the following: |
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| Excellent |
Good |
Average |
Poor |
Very Poor |
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| What was your first impression of Plymouth Pavilions? |
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| How clean was the building? |
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| How clear were the signs? |
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| Was it easy to find all the information & help you required? |
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| How would you describe the overall atmosphere? |
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| Comments |
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| If you used our Catering facilities, can you please rate the following: |
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| Excellent |
Good |
Average |
Poor |
Very Poor |
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| Cleanliness |
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| The helpfulness of the staff |
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| Value for money |
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| Waiting time |
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| Variety and choice |
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| If you did not use any of our Catering facilities please tell us why |
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| If you used any of our Bars, please can you rate the following: |
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| Excellent |
Good |
Average |
Poor |
Very Poor |
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| Appearance of the Bar |
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| The helpfulness of the staff |
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| Value for money |
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| Waiting time |
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IF VISITING US FOR SHOWS AND EVENTS
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| Please could you rate our Box Office with regards to the following: |
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| Excellent |
Good |
Average |
Poor |
Very Poor |
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| Length of time to be served |
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| Helpfulness of Box Office staff |
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| Were your questions answered well? |
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| In terms of the actual show, please rate the following: |
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| Excellent |
Good |
Average |
Poor |
Very Poor |
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| Overall experience |
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| Value for money |
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| In terms of Front of House and the Stewarding team, please rate the following: |
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| Excellent |
Good |
Average |
Poor |
Very Poor |
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| Welcome from staff |
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| Appearance of staff |
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| Helpfulness of staff |
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| Toilet facilities |
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| If you consider yourself to have a disability, please can you rate the following: |
| Toilet facilities |
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| Viewing |
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| Access and parking |
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| Comments |
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IF VISITING US TO USE THE ICE RINK OR FUN POOL
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| In terms of our Leisure Ticketing area, please rate the following: |
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| Excellent |
Good |
Average |
Poor |
Very Poor |
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| Ease of finding Leisure Ticketing desk |
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| Clarity of prices |
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| Helpfulness of staff |
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| In terms of the Fun Pool, please can you rate the following: |
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| Excellent |
Good |
Average |
Poor |
Very Poor |
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| Changing facilities |
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| Water temperature |
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| Cleanliness of Pool |
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| Helpfulness of Lifeguards |
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| Announcements |
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| Value for money |
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| In terms of the Ice Rink, could you please rate the following: |
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| Excellent |
Good |
Average |
Poor |
Very Poor |
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| Locker facilities |
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| Helpfulness of Ice Stewards |
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| Announcements |
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| Value for money |
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| Comments |
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| If you wish to comment on any aspect of your experience not mentioned in this questionnaire, please do so here: |
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| If you wish to be entered into our prize draw to win tickets to a show of your choice, dinner for two, drinks on us and fun in the Ice Rink and Fun Pool, please tick here |
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| Name * |
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| Address |
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| Tel No |
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| Mobile |
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| Email Address * |
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| What directed you to this questionnaire? |
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| If other, please specify |
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Please type in the code shown below: |
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* = required |
