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Open to everyone...

Plymouth Pavilions welcomes patrons with access requirements and is committed to improving its service and facilities. We are keen to make your experience an enjoyable one - please let us know at the time of booking if you have any special requirements and we will be happy to recommend the best available options for you.

There is level access to the Arena and designated spaces for wheelchairs in the stalls. The Box Office and toilets are also accessible.    

Plymouth Pavilions uses the Sennheiser infra red hearing loop system.  If you wish to bring your own Sennheiser equipment, please check the frequency we are transmitting on before use. Please ask at the Box Office for details. If you wish to use the Pavilions Sennheiser hearing loop equipment we recommend you contact The Ticket Store team in advance of the show, you can do this by emailing enquiries@theticketstore.co.uk or contacting us on 0333 772 7727. 

Assistance dogs are welcome. If you wish to take your dog with you into the auditorium please let the Ticket Store team know at the time of booking so that suitable seats can be allocated on the aisle. Water for dogs can also be provided.  

  • Bags of Shopping
  • Glass, cans, aluminium bottles or thermoses of any kind including any liquid products which can be consumed**
  • Flammable liquids in any container
  • Laser pens/pointers
  • Video cameras and professional cameras
  • Laptop computers, Ipads and Go Pro’s
  • Large/golf umbrellas
  • Knives or weapons of any kind
  • Illegal drugs or substances
  • Alcoholic beverages
  • Signs, banners or flags with or without poles, staffs or selfie sticks
  • Animals (except service animals to aid persons with disabilities)
  • Air horns, whistles or other noise-making distractions (please note that concessions may be granted for certain sport related events) 
  • Projectiles (Frisbees, beach balls, footballs, basketballs etc)
  • Aerosol cans (hairspray, mace pepper spray etc)
  • Fireworks, confetti or glitter bombs or sprays
  • Glow sticks
  • Balloons
  • Use of wheeled footwear, skateboards
  • Food Masks and helmets
  • Large studs and chains
  • Glass bottles of perfume
  • Anything else which we deem to ruin the enjoyment or viewing experience of others
  • Any refreshments or refreshment containers
  • Cameras & recording equipment including iPads and Tablets: the unauthorised use of cameras, video, iPads and Tablets and any other form of recording equipment is strictly prohibited. However, some of the shows do permit the use of small digital cameras including, in many cases, 'bridge' cameras (larger digital cameras with zoom lenses that cannot be removed). For the avoidance of any confusion 'professional' cameras with removable and interchangeable lenses are always prohibited. Unfortunately, the camera policy for a specific show is typically only confirmed on the day of the event. We would advise that if you choose to bring a small digital camera to the Arena you must be prepared not to use it if requested not to do so. Signage detailing the venues policy on cameras for each show will be displayed in circulation areas and the entrances to the arena.


Plymouth Pavilions continually reviews its security measures in conjunction with Devon and Cornwall police and other agencies. We ask to please support and cooperate fully so our team can efficiently carry out these measures to ensure safety and ensure you are in the building in time for your show. We ask that you keep personal belongings to a minimum and only bring your essentials. FROM 1ST OCTOBER 2018 please do not bring any backpacks or large bags, as these will not be allowed into the venue. You are permitted to bring small bags or handbags no larger than 35cm x 40cm x 19cm, there will be no temporary storage facilities for items which do not meet these specifications within the venue. The venue will not be responsible for late admission or non-admission as a result of this policy. For further information on what types of bags are permitted see below (please click for enlarged image)

Please take note that any bags left outside the venue unsupervised will be treated as suspicious and the local police will be contacted to dispose of them.


**Special consideration will be made for guests with medical needs and parents caring for infants. We ask this is communicated to the venue ahead of visit for ease of entry.

If you have any specific access requirements that you'd like to discuss before booking your tickets, give our Ticket Store a call on 0333 772 7727 and one of our agents will be able to recommend the best option for you.