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Do I need to buy a separate ticket for the show or will my Priority upgrade alone gain me entry?
As well as purchasing a Priority upgrade you will need to purchase a ticket for the performance/event via our website or Box Office, as you’ll need this standard ticket to gain entry to the Arena.
 
How much is a priority upgrade?
Priority upgrades cost £19.95 per person.
 
Can I pay with a gift voucher?
Absolutely, you can purchase with a gift voucher, you can redeem over the phone or online.
 
Are Priority upgrades different for different shows?
Nope, all priorities are created equally here. Regardless of the show, the cost and benefits remain the same.
 
There are 3 people in my group, how many upgrades will I need?
You will need one upgrade per ticket holder, so in this case you would need to purchase 3 upgrades!
 
How will staff know I am a Priority customer?
We’ll send you a Priority upgrade ticket, either by post or email; just keep this to hand throughout your visit to access your Priority benefits.
 
Will I get into the Arena before anyone else?
We’re afraid not, your Priority upgrade relates to hospitality and not the performance itself. There are however times when additional VIP experiences may be available, keep your eyes peeled when purchasing your standard tickets!
 
Do I need to queue early?
Priority customers will have their own dedicated fast track entrance at the front of the venue, as well as their own dedicated bar, so long queues are a thing of the past when you upgrade.
 
Can I buy a Priority upgrade as a gift?
Yes you can. However, you must ensure the person you would like to attend also has a standard ticket for the performance/event.
 
How do I access the private bar?
Simple! Just join the Priority queue where you’ll be met by one of our friendly Stewards; they’ll take your coat and point you in the right direction. Once in the lounge, don’t forget to take advantage of your complimentary drink, ice cream and nibbles, all you’ll need is your Priority upgrade ticket – tasty!
 
Will there be somewhere for me to leave my bag?
Sure, as a Priority customer we offer complimentary coat and bag storage, we’re here to help! Simply pop back during or after the performance and your belongings will be ready and waiting. Don't forget to check out our Bag Policy ahead of your visit! 
 
Will the private bar be open throughout the show?
Absolutely! The lounge will be fully stocked and waiting - relax pre show, pop by during the show, place an interval order, or even grab a quick drink when you return to collect your coat – we’ll be very happy to see you!
 
Will I be able to purchase alcohol in the private bar?
Yes, all persons aged 18 or over may use the bar. We do operate a challenge 25 policy when selling alcohol so think yourself lucky if we do ask you for ID!
 
What sort of complimentary drinks are available?
Whether you’re after something soft, or something stronger, we’re sure to have something that’ll take your fancy! Complimentary drinks include bottled lager, beer and cider; wine, shorts or soft drinks – single measures of course!
 
Will I get to go backstage?
We can extend you a very warm welcome, we can help you beat the queues, we can even water you, but I’m afraid that’s as far as we go. This upgrade does not include a ‘meet and greet’ or backstage entry. There are however times when additional VIP and ‘meet and greet’ experiences may be available, keep your eyes peeled when purchasing your standard tickets!
 
Do I need to have bought my show ticket through the Pavilions website?
Definitely not! You can buy a Priority upgrade regardless of where you bought your ticket!
 
If I upgrade now, will my friends be able to upgrade too?
Sure, you can even upgrade when you head to the venue for the performance/event, but just bear in mind that Priority upgrades are limited and sold on a first come first served basis, so tell them not to hang on too long. Don’t forget, as well as purchasing a Priority upgrade they’ll need to have purchased a ticket for the performance/event, as they’ll need this standard ticket to gain entry to the Arena.